Privacy Policy for Zona Physical Therapy & Wellness

Effective Date: 11/22/2024

Zona Physical Therapy & Wellness (“we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Policy outlines how we collect, use, share, and protect your information when you use our services, including physical therapy, wellness, Pilates, and any other services we offer. By engaging with us, you consent to the practices described in this Privacy Policy.

1. Information We Collect

We collect personal information to provide you with the highest quality care and services. This information may include:

Personal Identification Information:Name, address, phone number, email address, and date of birth.Health Information:Medical history, treatment plans, physician referrals, and any information necessary for physical therapy, wellness, and Pilates services.Billing Information:Insurance details, credit card information, and other payment details.Usage Information:Details about your interactions with our website, appointment bookings, and communications.

2. How We Use Your Information

We use your information to:

Provide and coordinate physical therapy, wellness, and Pilates services.Communicate with you about appointments, programs, and related updates.Process payments and handle insurance claims.Comply with legal, regulatory, and accreditation requirements.Improve our services, including customer support and marketing efforts.

3. Sharing of Information

We may share your personal information only as follows:

With Healthcare Providers:To coordinate your care with other healthcare professionals.With Insurance Companies:To process claims and obtain payment for our services.With Service Providers:To manage operations such as billing, IT support, or marketing, under strict confidentiality agreements.As Required by Law:To comply with legal obligations or respond to lawful requests from authorities.

We do not sell, rent, or share your personal information for commercial purposes.

4. Data Security

We take the security of your personal information seriously and implement measures to protect it, including:

Secure storage of physical and digital records.Encryption of sensitive data.Access controls to limit who can view your information.Regular audits and updates of security practices.

However, no method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security.

5. Your Rights

You have rights regarding your personal information, including:

Access:Request access to your personal and health information.Correction:Request corrections to inaccurate or incomplete data.Deletion:Request the deletion of certain personal information, subject to legal and operational requirements.Restriction:Limit the processing of your information.Communication Preferences:Opt out of non-essential communications, such as marketing emails.

To exercise your rights, please contact us using the details provided below.

6. Children’s Privacy

Our services are intended for individuals aged 18 and older. We do not knowingly collect personal information from children without parental consent.

7. Third-Party Websites

Our website and communications may contain links to third-party websites. We are not responsible for the privacy practices or content of these external sites.

8. Updates to this Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or applicable laws. We encourage you to review this page regularly for updates.

9. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or how we handle your information, please contact us at:

Zona Physical Therapy & Wellness

4305 South Lee St. Suite 300. Buford GA

678-765-0909

[email protected]